Copay Support

Otsuka provides support every step of the way

Copay support

You’re on this journey, and we’re here to help

Whether you are just starting treatment with JYNARQUE® (tolvaptan), need help staying on track, or are looking for help to pay for your prescription, there is a range of support and people who are ready to help.

Please remember, if you have any questions about your health or medicines, talk to your healthcare professional.


Created with Lunacy


When you start taking JYNARQUE, you will have access to Otsuka's Patient Support Program, which is designed to help patients pay for treatment.

Contact the Otsuka Patient Support Program: 1-833-569-7277

Eligible patients pay no more than $10 a month for JYNARQUE*

95% of patients with commercial insurance have coverage, and 93% of all patients pay $10 or less per month for JYNARQUE, regardless of coverage type. 

If you are a patient who is living in the US, and have lost a job or health insurance coverage due to the COVID-19 (coronavirus) pandemic, Otsuka Patient Support and the Otsuka Patient Assistance Foundation will provide you with “no-cost” access to its branded portfolio of prescription medicines.

Call 1-855-727-6274 or click here to learn more about your options.

Peer Mentor Program

Talk with an adpkd Peer Mentor

This is a resource for people who are at risk of rapidly progressing ADPKD and their caregivers. Reach out today to speak with a Peer Mentor directly on the phone for a one-on-one conversation about how they are living with rapidly progressing ADPKD, and to hear about their personal experience taking JYNARQUE.

Topics to discuss with your Peer Mentor may include:

  • Everyday life with ADPKD
  • ADPKD symptoms
  • ADPKD: Treatment and the workplace
  • Treatment with JYNARQUE
  • Side effects of JYNARQUE
  • JYNARQUE Risk Evaluation and Mitigation Strategy (REMS) Program
  • Communication with family and friends

The ADPKD Peer Mentor Program is not designed to provide medical advice. Talk to your doctor about any specific medical questions you may have about treatment.

ADPKD Peer Mentor Program

Click here to register for the ADPKD Peer Mentor Program or call 1-855-415-7459.

Patient Education Liaison program

CONNECT WITH A Patient Education Liaison

Once your doctor has determined you as an appropriate patient for JYNARQUE, connect with a Patient Education Liaison (PEL) to support you through our streamlined process on how to receive your JYNARQUE prescription. You can connect with a PEL either in person or over the phone.

Get started with a PEL

Topics include:

  • Education on the JYNARQUE REMS Program
  • Education on getting started, including the specialty pharmacy process
  • An overview of the treatment access steps
  • Guidance on how to navigate helpful resources
  • Support for questions about insurance

Contact the Otsuka Patient Support Center at 1-855-242-7787 from 9AM to 5PM ET.

Specialty pharmacies


JYNARQUE is available exclusively through three REMS-certified pharmacies. Unlike other medications that you may pick up at a traditional pharmacy, JYNARQUE is delivered to you by a Specialty Pharmacy. The Specialty Pharmacy also offers clinical and educational support, including help with taking JYNARQUE, and can provide reminders about lab tests and refills.

Pharmacies are open 24/7 and translators are available upon request.

Alliance logo
AllianceRx Walgreens
(800) 480–9052
Avella logo
Optum (Avella)
(877) 719–6330
Panther logo
(833) 599–2245

Mobile phlebotomy


Knowing that these are unprecedented times, when you might want to stay at home more, but still need to get the required lab tests for JYNARQUE, we are offering a Mobile Phlebotomy Collection Service.

This service is available only to eligible patients who are currently taking JYNARQUE. A phlebotomist will be sent to your home to collect a blood sample for your REMS-required blood work. The collection and processing will be free of charge to you.

If you are interested, please reach out to your prescribing physician directly to get more details on this program, or contact the Otsuka Patient Support Center at 1-855-242-7787 from 9AM to 5PM ET.

ADPKD=autosomal dominant polycystic kidney disease.

*Assumes one 28-day supply prescription per month. If more than one prescription is filled in a calendar month, patient may pay more than $10 in that month. Offer is not transferable. Patients are not eligible if they are under 18 years of age, or are covered in whole or in part by any state program or federal healthcare program, including, but not limited to, Medicare or Medicaid (including Medicaid managed care), Medigap, VA, DOD, or TRICARE. Only valid in US and Puerto Rico. Offer void where prohibited by law, taxed, or restricted. Other restrictions may apply. This program is not health insurance. Otsuka America Pharmaceutical, Inc. has the right to rescind, revoke, or amend this program at any time without notice. Your participation in this program confirms that this offer is consistent with your insurance coverage and that you will report the value received if required by your insurance provider. When you use this program, you are certifying that you understand and will comply with the program rules, terms, and conditions.